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I can't mine


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He is using a pick axe.  He is using a MacBook Pro - he has pushed the mouse click pad (equivalent to left clicking) and that didn't work.  He also tried right clicking by hitting ctrl+mouse click pad (equivalent to right clicking).  

 

He is using a pick axe.  When he left clicks it appears the block is mined but reappears instantly.  He never collects anything.  To me it actually looks like debris just shoots up but the block never goes away.  

 

Thank you for any help!

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appears the block is mined but reappears instantly. 

 

If this is on a server, chances are he's not an operator (op) and doesnt have permission to break blocks near spawn due to a spawn protection flag (was to prevent invalidating a server spawn location thus causing issues with ppl spawning there) - so if a server is being used, edit server.properties to 0 the spawn protection value, or op their account (note: opping gives access to all commands, think admin status)

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