See the post where Neo mentioned being shanghai'ied? He really meant it... there was no choice or "signing up" in the matter.
Not that either he or I are complaining, 'specially not me. I was asked, and as a greedy old whore I am, I said yes.
Neowulf, Teevo is right about one thing: Staff is exceptionally rude around here. I kindly recommend that you and the other mods exercise some lenience towards new members. The rules are not even obvious to find, and it's a fact of life that somebody looking for support will not spend much time looking for something so well hidden. The tracker also has lots of weaknesses. That is why I always give new posters one hint about the problems they post (if at all possible), while pointing them towards the correct ways.
I have done enough user support to understand how cynical and jaded you can get over the hordes of entitled idiots, and I don't mean to defend either their wrong sense of entitlement or their idiocy. But you won't ever break them out of it with confrontation. I believe that you just need to be "stubbornly kind" to them, and most people will eventually be happy to comply with the rules you set up.
That being said, Tekkit has a damn lot of work piling up right now because of the long phase of neglect following the last stable release. Fixing issues is among that, and maybe it would also be a good idea to clarify a bunch of things. Like which packs are featured and eligible for support, and which are not. Users will of course assume that all packs using the Tekkit brand (yes, to users that is a "brand" now) are featured. I'm not saying you should prohibit private packs from using the brand, but there is no easy-to-find statement about what packs are even featured, and what the difference is. It's not even possible for a casual user to discern the differences between the three featured Tekkit packs.
1. Don't spill logs into posts, that's what Pastebin is for.
2. Make sure you know which Tekkit you require help for. There is no "legacy" version, but there are Tekkit Classic and Tekkit Lite, both of which are completely different modpacks from the current Tekkit (Main), and might be considered legacy because of their age.
3. Once you know what you are using, head over to the tracker and post your issue in the correct section. Bear in mind that you are only eligible for support if you are using a featured modpack as-is. If you modified it, you are using a custom modpack.
