Actually it is true, the difference could be 1. you dont know what you're doing. or 2. you've done something wrong during download. its difficult to really say because everyone sets their computers up differently, such as anti-virus settings for starters, this alone could easily prevent a successful download, as well as firewalls, as well as smartshield being on, etc etc...too many variables to cover them all. I posted exactly what my problem was, and clearly explained what i did to successfully correct the problem. My advice to you is to download CCleaner, run it, do a defrag, erase all junk files, turn off anti-virus, check firewalls, turn off smartshield, reboot and download just as i described above.