Beware of Simply Digital Hosting

[Kreptyx246]

I don't usually post complaints about online services, because it takes time and some issues are resolved within a day or so.. and nothing recurring.

I figured I'd do other customers a favor and give them facts about Simply Digital Hosting the "No B-S Server Provider".

I would like to warn others to stay away from this company.

First of, they don't offer refunds for any MC Servers. *Found out about it till it's too late*, second of all the server lags constantly and disconnects us. Lastly, the customer service is like talking to a 9 year old. Not only that he/she argues with the customers, he/she also protest any of the issue that we're having their fault. They blamed technic's end.. blamed my connection, and blamed others for having these server attacks.

If you're new to this or looking for a reliable server... please stay away from Simply Digital Hosting.

*Link removed*

[Vakisari]

I feel like I have to chime in that I've had MOSTLY the opposite experience with Simply Digital. I've had them hosting a VM for me for about 4-5 weeks now, which of course hosts a Minecraft server (Voltz, in my case). I have had zero problems as far as network connections, and feel like the package I signed up with is an excellent package (Minecraft 36, I believe). The only service outage I have experienced was an issue with the Data Center where the physical server hosting my VM was, and it was cleared up as soon as they were able. Otherwise, very consistent and excellent connection for the players at large. I've had many players comment that it was the first lag-free server they have been able to play on, for Voltz.

Now, I've had MOSTLY the opposite experience because part of this complaint was legitimate in some parts. The person running Simply Digital, Derrick Hammer, CAN be somewhat stand-offish at times. When he says a 'no-bullshit' server, he means on his own end as well, apparently. He is NOT going to mince words with you, cater to you as the customer, or any such thing, and it will seem like that means he's being rude. However, while I have gotten into something like an argument with him once or twice, two things should be noted: In none of the cases I've spoken to him has he been wrong, nor has he done anything unfair. Of utmost importance, however, is that each time I bring something to his attention, his reply is often VERY prompt, to the point, knowledgeable about the issue, and rarely does the fix or change take more than a few minutes from opening the ticket.

Therefore, while there are a few legitimate points in the above post, I think it paints a very unfair picture of what has, so far, been a rather excellent hosting solution for my own server and players.

For reference, I host a Voltz server for 20 players max.