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Server wont allow players to join


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hi guys and girls, my brother just recently starting hosting a server and its been running fine for a couple of weeks. today when we all tried to get onto it, it was saying that the server wasnt turned on, so my brother looked into it and its saying to him that the server is not accepting players. so my question to u guys is do u know how to make it so that it accepts players. he is paying for the server so if it cant be resolved then he is ending the contract with the people. thanks guys

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