Some people aren't super tech savvy. They are probably people who just want to play a game with friends but have never touched the actual components of a computer. And google sometimes doesn't help. Hell, I didn't know how to port forward for a good year after I got a router and that's without asking for help, not knowing what I'm doing, and using Google. It's like looking a an engine for a car or a plane with no prior knowledge of anything to do with it. You would be completely lost and wouldn't know where to start. Rather than getting aggravated with them, tell them what to do so they can then pass their knowledge on and so forth.