well thank you for your help, and i had searched for how to do it for over an hour and couldn't find a solution, maybe someone should make a tutorial on youtube for this that knows what they are doing, and i have never been able to look in log files, windows doesn't know what to open them with, and in this case they are coming up as a .LCK file which is locked apparently
i shan't request anymore help from you, but as it stands now i don't know what to do or even what the problem is
thank you again